TERMS AND CONDITIONS
PRICE
Unless otherwise agreed to in writing by Pro Touring Concepts, the price charged and payable for the Goods and/or Services shall be the price in Local Currency, together with any applicable taxes, charges, and delivery costs in relation to the Goods and/or Services. Prices contained in any quote are based on the cost prevailing and the specifications supplied at the time of the Quote. Pro Touring Concepts reserves the right to vary the price if: (a) there is any movement in the cost/time of supplying the Goods and/or Services specified in the quote; (b) if the Goods and/or Services specified are varied from the Quote.
ORIGINAL PARTS
Please advise in writing at the time of placing your order if you wish to keep any parts from the original vehicle. Due to the volume of parts that Pro Touring Concepts receive/remove, we cannot keep and store these items. Parts that you may wish to retain, must be collected from Pro Touring Concepts at your expense within 7 days of commencement. We cannot hold, pack, ship, or strip parts.
PAYMENT TERMS
Unless otherwise agreed, payment terms shall be COD. The goods shall remain the property of Pro Touring Concepts and shall not be released to the Buyer until full payment (being cleared funds) is received. Buyer shall make no deduction without Seller’s written consent.
CANCELLATION/DEPOSIT POLICY
Pro Touring Concept bookings are only confirmed upon confirmation of minimum $5,000.00 deposit being received and Customer Engagement Letter being signed and returned. This deposit is 50% non-refundable if you cancel your booking.
WARRANTY
Pro Touring Concepts warrants that all goods modified by them will be free from defects in materials and workmanship under normal operating conditions for a period of 12 months from completion of the vehicle. All warranty work is completed under a back to workshop agreement only, with delivery to and collection from the Seller being the responsibility of the Buyer.
Warranty excludes downtime expenses, loss of vehicle/equipment use, removal of extra components added to the vehicle after the completion of the build, rental of any other vehicle or related equipment while repairs are in progress, or other incidental, consequential or special damages.
Other Accessories fitted post the Pro Touring Concepts build may need to be removed and refitted/or replaced at the Buyer’s expense to allow warranty repairs. The cost of such removal/replacement is not included in our standard warranty terms and is the responsibility of the Buyer. The warranty set fourth above is inapplicable to and excludes any defect, damage, or malfunction resulting from (i) normal wear and tear, erosion, corrosion, (ii) misuse, negligence, or modification of the goods or any component by Buyer or its representative, (iii) repair service provided by third parties, (iv) third party components/modifications will be warranted under their manufacturers respective warranty terms and conditions (v) all OEM components not modified by the Seller must be referred to the original manufacturer’s warranty terms and conditions (vi) any other cause outside Seller’s reasonable control.
This warranty will be voided by installation of unauthorised components into Pro Touring products. Replacement products may be refurbished or contain refurbished materials. Proof of purchase must be provided to us upon claiming of any warranty.
Warranty only applies to the original purchaser and is non-transferable.
To submit a warranty claim for assessment/referral - please complete warranty form.
TIMEFRAMES AND PERIOD OF ENGAGEMENT
Due to industry demand and involvement of third party suppliers, Pro Touring Concepts is unable to give an accurate handover/vehicle completion date as there are too many variables that can impact this.
Engagement will begin upon acceptance of the terms by the customer as noted by execution of the Customer Engagement Letter and deposit paid. Pro Touring Concepts may terminate this contract at anytime before delivery of the vehicle is made, in which case Pro Touring Concepts will refund customer all monies paid for products, modifications and/or vehicle accessories that have not yet been ordered, commenced or completed. You acknowledge that this right of termination is exclusive to Pro Touring Concepts.