PRIVACY POLICY
At Pro Touring Concepts we are committed to providing quality services to you. We value and respect the privacy of the people we deal with, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This privacy policy covers why we collect your personal information, access, security and disclosure of your personal information.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, location (state), email addresses, vehicle you are enquiring about, along with information you choose to provide to us such as phone number, address, etc..
This Personal Information is obtained in many ways including via our website, by telephone, by email, quoting, invoicing and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you such as contacting you regarding your enquiry on our website and marketing and research purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting the information and how we plan to use it.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for as long as we need for the purposes outlined in this policy.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, we ask you to contact us via the below methods:
Email info@protouringconcepts.com.au
Call (07) 5593 4536
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES AND COMPLAINTS/ENQUIRIES
This Policy may change from time to time and is available on our website.
If you have any questions, enquiries or concerns in relation to our handling of your personal information or this policy, you can contact us via the below methods:
Email info@protouringconcepts.com.au
Call (07) 5593 4536